Help Centre

Learn about our returns, exchanges, refund processes and FAQ's for a smooth shopping experience at S. Golding.

Delivery & Returns

Our delivery partner varies from time to time. But we always ensure every delivery is trackable and delivered within 48hrs-84hrs of dispatch (Only anticipate the extended wait times during peak seasonal delivery periods)
  • You are allotted a 30-day window from the date of receiving your order to initiate a return.
  • Items must be returned in their original, unused condition, complete with attached tags and in the original packaging. Refunds may be declined if goods are returned in a non-saleable condition or exhibit damage.
  • Refunds are executed using the initial payment method; please note that exchange services are not available. Should you wish to make a replacement order, you can do so through our website.
  • If you purchased your item from a third-party retailer, all returns must be processed through them.
  • Personalised products can only be returned if found faulty, as their unique nature renders them unsuitable for resale. 

If your item arrived damaged or faulty, follow these steps:

We deeply regret that your order arrived in a damaged or faulty state.

Please contact us immediately, providing us with as many details as possible such as:

  • The name and quantity of the damaged or faulty item(s)
  • Your order reference number
  • Clear photo’s showcasing the damage or fault
  • Clear photo's of the original outer packaging

Upon receiving the above information, we will reach out to address the issue.

Please refrain from returning anything until we have advised you on the necessity of doing so.

Please note that all claims for orders arriving with damaged items must be made within 48hrs of the delivery date.

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If you require any further help, don't hesitate to email us at help@sgolding.com or use the contact form on this page.

Once your order leaves our warehouse you can expect to receive an email providing you a tracking reference link.

Yes, every order over the value of £99 will be delivered free of charge

Contact form

Commissioned Artwork

Our Commissioned Artworks Explained

1. Fill Out Form

Notify Samuel of your choices to spark his artwork brainstorming. e.g Nickname, species, breed, colour favourite location, preferred outfit

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2. View Guidelines & Submit Your Images

Your portrait deserves the highest quality & to facilitate this we've prepared a useful guide to assist you in picking the most fitting images.

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3. Review

Receive your artwork review document via email. Review your 2 artwork options & advise on which to proceed with OR request minor artwork adaptions.

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4. Receive

Receive your artwork & hang it on the wall for all to adore. Feel free to leave a friendly review along with a photo for all to see!

1. Order & Submit Photo's

Once your order is placed you will receive 2 commissioned artwork pieces for review.

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2. Receive Proposals

Receive your 2 artwork proposals within 7 days of submitting your images images.

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3. Delivery Time

Once your proof is approved you will receive your artwork within the next 10-14 days.

Image Quality

Images are crisp & clear devoid of blurriness (typically over 1mb in file size).

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Lighting

Images are taken with optimal natural light.

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Angle

Take/find photos of your furry friend at eye level & position your pet facing the camera or with a subtle tilt to one side.

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Full Photo

Your furry friends complete head is fully in the photo's (ears included).

Image Quality

Image are pixelated &/or blurry.

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Lighting

Images are very dark or flooded with light.

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Angle

Photo's have been taken from above or below your furry friend or Your furry friend is looking away from the camera or in an awful pose (not in a stylised tilted way).

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Full Photo

Part of your furry friend’s head is out of shot.

Enjoy complimentary, trackable deliveries on all commissioned artworks, arriving within 48 hours from dispatch.

Sadly once you've signed off your artwork approval personalised products can only be returned if found faulty.

Please contact us immediately, providing us with as many details as possible such as:

  • The name and quantity of the damaged or faulty item(s)
  • Your order reference number
  • A clear photo’s showcasing the damage or fault

Upon receiving the above information, we will reach out to address the issue.

All damages must be reported within 48hrs of receiving the parcel so we can raise the issue with our delivery partner.

Please refrain from returning anything until we have advised you on the necessity of doing so.

Absolutely! We can tailor your pet portraits to fit any space. Simply get in touch at help@sgolding.com to discuss your custom dimensions.

Distributors & Wholesaler's

Reach out and let me know. This particular aspect of the website might not be fully finished yet, but Samuel's got plenty of artworks ready for this range.

Email us today to start discuss the perfect option for you: distributors@sgolding.com

Email us with a initial brief to reserve your place in our early bird queue today. Ensure to include your order QTY's & desired timelines so we can revert back with a more accurate response.

distributors@sgolding.com

Worried that QTY is an issue?

Start on our concession basis, with no upfront costs. Once you're happy with our offering, we can move you onto our wholesale package for maximum returns and higher stock levels.

Pro's

  • Great start up option
  • Low Risk
  • No Upfront Costs

Cons

  • Low stock levels
  • Reduced Margins
  • Reduced product offering

Email us today to start discuss the perfect option for you: distributors@sgolding.com

Popular Questions

Popular questions from previous customers

1. Colour

Your child coloursin their chosen page, helping to nurture their imagination & providing a fun activity all without the use of screens.

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2. Fold & Tear

Fold your page along the perforated strip and slowlytear to detach the page from your book. Before framing make sure to fill out the acknowledgement section to help trackprogress & promote improvement.

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3. Frame

Place artwork in your frame& position on the wall. We promote framing your child’s work to build confidence & provide plenty memoriesto cherish for years to come.

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4. Improve

Repeating the process & constantly refreshing yourartwork can enhance & advance your child's creative development as well as giving them creativeconfidence from a young age.